Privacy & Cookies Policy

This privacy policy allows you to see how Birch Holistics uses and protects any information given by you when you visit this website or book with us. Your personal information will always be treated with the highest standards of security and confidentiality and we will never share any information about you with any other company for their own marketing purposes. The changes in Data Protection Legislation that came into force on 25th May 2018 legally oblige me to provide you with the following information, and to ask you to give your consent for me to hold your personal data.

What Information Do We Collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, phone number, password, communications including e-mail attachments, SMS/WhatsApp messages exchanged); payment details (including credit card information), comments, feedback, reviews, recommendations, and client form (including medical history/issues and information about your lifestyle). We may on occasion (only with expressed consent) take images or videos for marketing purposes.

Why Do We Collect Information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate our Services; to help tailor any future sessions with the client.
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How Do We Collect Information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

How Do We Store, Use, Share and Disclose Your Personal Information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

If attending an AYM treatment, your initial client form and treatment session records will be stored securely in a locked filing cabinet. These are stored on the premises of Birch Holistics; 101 Woodlands Way, Leeds, LS14 2EY. Appointments for AYM treatments are booked in our electronic calendar/diary with your first name or initials only.

Phone numbers may be stored on our mobile phone under your first name or initials (no surname is used), as are any SMS/WhatsApp messages and record of phone calls. Our phone is code-locked and is kept secure at all times.

Our e-mail correspondence is password-protected, and our e-mail service provider ensures that the e-mails are secure and encrypted. Please refer to https://workspace.google.com/business/ for any further information.

Images and video footage which have been taken with expressed consent of participants will be stored without reference to the individuals featured on a password protected device, in a file which has additional password protection. The device is kept secure at all times.

The insurance provider used by Birch Holistics has a requirement that is to keep client records for 7 years after completing treatment, course, or class attendance. After 7 years from completion of the treatment sessions, course or class attendance, all electronic data will be permanently deleted, and any hard copies shredded and disposed of.

There are a limited number of circumstances in which Birch Holistics may share your personal data and other information with third parties:

Where required by the court of law.
If your safety or that of a vulnerable adult or child is imminently at risk
If you request and/or give me consent to share your information with another health professional for the purposes of improving your care or treatment.

Some aspects of our treatment and practise courses may be discussed with an experienced colleague or mentor who is bound by the rules surrounding confidentiality.

How Do We Communicate with You?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How Can I Withdraw Consent?

If you don’t want us to process your data anymore, please contact us at birch.holistics@gmail.com or send us mail to 101 Woodlands Way, Leeds, LS14 2EY.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and Your Contact Information

The legislation states that you have the right to see the personal data that Birch Holisitcs is holding about you. If you wish to do so, you can ask to see your personal data, and Birch Holistics will be required to provide this for you within 30 days of your request.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at birch.holistics@gmail.com or send us mail to 101 Woodlands Way, Leeds, LS14 2EY.

How We Use Cookies to Improve Your Browsing Experience

In this Cookies Policy, any use of the words “you”, “yours” or similar expressions shall mean any user of this website whatsoever. Terms such as “we”, “us, “our” or similar expressions shall mean Birch Holistics and the Baby Birch brand.

What Are Cookies?

‘Cookies’ are pieces of information stored by your web browser on behalf of a website. The purpose of the computer cookie is to help the website keep track of your visits and activity. Our first-party cookies cannot identify you personally. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. ‘Log Files’ track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. ‘Web beacons’, ‘tags’, and ‘pixels’ are electronic files used to record information about how you browse the Site.

Types Of Cookies

We use cookies on our website for a number of reasons, which can be broken down into the following categories:

Necessary Cookies – These cookies are required to use certain features of our website. One example would be a cookie that lets us know that you have accepted this policy.
Analytics & Performance Cookies – These cookies allow us to track the statistics on website usage to see how many users visit our site, how they navigate, etc. This helps us improve our website and your experience, for example by ensuring you find the content you are looking for easily.
Marketing Cookies – We, or the third-parties, use that information to track the results of paid advertising campaigns and to display advertising relevant to your interests across the Internet.

Cookies we collect:

Changes and updates to the Cookies Policy

In your best interest, we constantly review and update our policies to ensure transparency. Any such changes will be posted on this page.

Useful Links

The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

Notes on External Websites

Our Site contains links to enable you to visit other websites with linked content. Once you have used these links to leave our Site, we are not responsible for the protection and privacy of any information which you provide whilst visiting such websites. Linked websites are not governed by this privacy statement. As such you should exercise caution and look at the privacy statement applicable to the linked websites.