Terms & Conditions

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Last updated: 26-11-2026

 

1. Booking, Payment & Cancellation

General

• All bookings and payments must be completed through our website. Major credit and debit cards are accepted.

• Full payment and completion of required booking forms are necessary to secure your place.

• All in-person courses and classes must be booked in advance due to limited availability.

• Each attending baby must have their own booked place.

 

Baby Massage Courses (In-Person)

• Cancellations within 21 days of the course start date, or withdrawal during the course, are classed as cancellations and no refund will be given.

• Cancellations made more than 21 days before the start date will receive a full refund, minus a £10 administrative fee.

• Missed sessions cannot be refunded, but you will receive a video and handouts covering missed content.

 

Baby Yoga – Pay As You Go (PAYG)

• Cancellation within 48 hours of the class start time is classed as a cancellation and no refund will be given.

• An alternative class may be offered, subject to availability.

 

Baby Yoga – Class Passes (Updated)

• Class Passes are valid only for the specific half term for which they are purchased.

• Class Passes are non-refundable and non-transferable outside that half term.

• If you notify Birch Holistics more than 48 hours in advance, you may be able to join an alternative session within the same half term, subject to availability.

• Cancellations made within 48 hours of the booked session will result in the session being deducted from your pass.

• Unused sessions do not roll over into future terms.

 

Transfers & Swaps

• Bookings cannot be transferred to another adult, baby, or future term unless agreed in writing by the instructor.

• Class swaps between venues or times may be possible, but are not guaranteed.

 

Minimum Numbers (Updated)

• A minimum of six (6) participants is typically required to run sessions at Wetherby.

• A minimum of three (3) participants is typically required to run sessions at Headingley.

• Birch Holistics reserves the right to run any session with fewer participants at our discretion.

• If a course or class is cancelled due to low numbers, you will be offered a place on a future course or a refund for any affected sessions.

 

Late Arrivals

• Late arrivals may join the session at the instructor’s discretion.

• Sessions will end at the scheduled time regardless of late arrival.

 

2. Instructor Illness, Weather & Unforeseen Circumstances

If Birch Holistics Needs to Cancel

Cancellations may occur due to: instructor illness, severe weather, venue issues, safety concerns, or circumstances beyond our control.

If this happens, you will be offered:

 

1. a rescheduled session,

2. an online alternative (if suitable), or

3. a credit/refund for the affected session.

 

Baby massage courses will always be completed in full through rescheduled or pre-recorded video sessions.

 

Adverse Weather

• If travel or venue access is unsafe, classes may run online or be rescheduled.

• If an online option is not suitable (e.g., baby yoga), a reschedule or credit/refund will be offered.

• Updates will be shared via email and social media.

 

Replacement Instructor

Birch Holistics reserves the right to provide a qualified cover instructor when required.

 

3. Missed Sessions (Client Absence)

• No refunds are offered for missed sessions in any course or class.

• Baby massage participants will receive a video and handouts for missed content.

• Yoga PAYG and Class Pass sessions missed due to illness or personal reasons cannot be refunded or transferred unless you meet the required notice period.

 

4. Course & Class Attendance

• Each baby must have their own booking, including twins or multiples.

• The same parent/carer should attend each week unless agreed in advance.

• Sessions are baby-led; feeding, changing, cuddling, and comforting are always welcome.

• Siblings or additional adults may only attend with prior agreement.

• Birch Holistics may withdraw provision if a parent/carer behaves unreasonably.

• Group discussions must remain confidential.

• Parents must only massage their own baby.

 

5. Health & Safety

• Please seek medical clearance if your baby has any illness, injury, disability, or special need.

• Do not attend if you or your baby have had a fever, vomiting, diarrhoea, or contagious symptoms in the last 48 hours.

• Birch Holistics may refuse entry if health concerns are present.

• If public health restrictions prevent face-to-face classes, sessions will move online.

 

Allergies & Oils

• Inform the instructor of allergies or sensitivities.

• You are responsible for checking the suitability of any oils used in class or at home.

• Birch Holistics is not responsible for reactions to oils.

 

Home Practice

• Techniques should be used safely at home. Birch Holistics is not liable for injuries caused by incorrect or unsafe home practice.

 

6. Online Courses & Digital Products

Applies to all paid video courses and downloadable materials.

• Access duration will be stated at purchase.

• No refunds are provided once digital content has been accessed or downloaded.

• Materials are for personal use only and may not be shared, distributed, or copied.

• Sharing login details is not allowed.

• Users are responsible for ensuring suitable internet access and device capability.

• Copyright remains with Birch Holistics.

 

7. Photos, Videos & Mobile Phones

• You may take photos/videos of your own baby only. Seek permission before including others.

• Excessive filming may be stopped.

• Birch Holistics may request consent to capture images/videos for marketing.

• Mobile phones must be silent during sessions.

 

8. Data Protection & Privacy

• Birch Holistics handles personal data in line with our Privacy Policy.

• Data will not be shared without your consent unless legally required.

• You may request access, amendments, or deletion of your data at any time.

 

9. Community & Social Media Conduct

(Applies to WhatsApp groups, Facebook groups, and online communities.)

• Participants must behave respectfully and kindly.

• Sharing screenshots or information outside the group is not permitted.

• Birch Holistics may remove participants who behave inappropriately.